Shipping Policy

General Shipping Terms

At Touchlandmart, we are committed to delivering your sensorial essentials in a timely, secure manner while ensuring a seamless experience from order to delivery. This Shipping Policy outlines our guidelines for order processing, delivery timelines, shipping costs, tracking, and related considerations for all domestic and international orders. By placing an order on touchlandmart.com, you acknowledge and agree to the terms outlined below.

Order Processing & Dispatch

All orders are processed within 1-3 business days from the date of purchase. Our team carefully inspects and packages each item to ensure your hand mists, fragrances, and other essentials arrive in perfect condition—preserving their quality and fragrance integrity. Please note that processing times do not include weekends or public holidays, and may be slightly extended during peak seasons or promotional periods. You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking details once your package has been dispatched.

Delivery Timelines

We offer consistent delivery timelines for both domestic and international orders, with no distinction between regions. After dispatch, standard delivery takes 6-12 business days to reach most destinations worldwide. For customers requiring faster delivery, we provide an expedited shipping option—details and associated timelines will be displayed at checkout based on your location.
Please note that delivery timelines are estimates and may be affected by factors beyond our control, including customs delays for international shipments, weather conditions, carrier disruptions, or local logistical challenges. We recommend accounting for potential delays when placing orders for time-sensitive occasions.

Shipping Costs

Touchlandmart offers free shipping on all orders, regardless of order value, destination, or item quantity. There are no hidden fees or surcharges for domestic or international shipping—your total at checkout is the final amount you will pay. This complimentary shipping applies to both standard and expedited delivery options, ensuring you can enjoy our sensorial essentials without additional cost burdens.

Order Tracking

Once your order is dispatched, we will send a shipping confirmation email to the address provided at checkout, containing a unique tracking number and a link to monitor your package’s progress. You can also track your order by logging into your Touchlandmart account and navigating to the “Order History” section. Tracking information is updated in real-time by our shipping carriers, allowing you to stay informed about your package’s estimated delivery date and current location.
If you encounter issues with tracking your order or if the tracking information has not updated within 48 hours of receiving the shipping confirmation, please contact our customer support team for assistance.

Packaging & Product Protection

We take great care in packaging your orders to ensure they withstand transit. All hand mists, body fragrances, and hair fragrances are packaged in protective materials to prevent damage, leakage, or exposure to external elements that could compromise their quality. For sensorial products, we use specialized packaging to preserve fragrance potency and formula integrity during delivery.
While we strive to protect your order, extreme weather conditions (temperatures above 30°C or below -10°C) may impact product consistency. We recommend considering local weather conditions when placing orders, as we cannot be held liable for product changes caused by unavoidable environmental factors during transit.

Lost, Damaged, or Missing Orders

If your package is marked as delivered but has not been received, please first check your surrounding area (including mailrooms, porches, or neighboring addresses) and contact your local shipping carrier for further details. If the package cannot be located within 3 business days of the delivery confirmation, please notify us immediately.
For damaged or missing items, please inspect your package upon receipt and report the issue within 48 hours of delivery. To assist with your claim, provide a detailed description of the damage or missing items, along with photos of the outer packaging, the damaged product (if applicable), and the shipping label. Our team will review your claim promptly and arrange for a replacement, refund, or other appropriate resolution.

International Shipping Considerations

All international orders are subject to customs clearance procedures in the destination country, which may result in additional processing time. Customs duties, taxes, or fees are the sole responsibility of the recipient, as these charges vary by country and are not included in your order total. Touchlandmart is not liable for delays caused by customs inspections or for any customs-related fees.
We ship to most countries worldwide. If your location is not eligible for shipping, you will be notified during the checkout process.

Payment Currency

All transactions on touchlandmart.com are processed in USD (United States Dollars), regardless of your country of residence. This ensures consistency in pricing and avoids currency conversion discrepancies at checkout.

Contact Us

For questions, concerns, or assistance related to shipping, please contact our customer support team. You can reach us via email at press@touchlandmart.com, and we will respond to your inquiry within 24-48 business hours.
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the revised terms.