Privacy Policy

Introduction & Scope

At Touchlandmart (operated via touchlandmart.com, hereinafter referred to as "we", "us", or "our"), we respect the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you access our website, purchase our products, or interact with our services. We comply with applicable global privacy regulations, including the European Union’s General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and its amendments, and other relevant local laws. By using our website or services, you acknowledge that you have read, understood, and agreed to the practices described in this policy.
This policy applies to all personal information collected through our website, email communications, order processing, customer support interactions, and any other channels related to our sensorial hand mists, body, and hair fragrances. It does not apply to third-party websites, services, or platforms that may be linked to our website, as we are not responsible for the privacy practices of such third parties.

Information We Collect

We collect personal information necessary to provide and optimize our services, process orders, and ensure a secure and personalized experience. The information we collect falls into the following categories:

1. Information You Voluntarily Provide

When you interact with our services, you may choose to provide us with personal information, including but not limited to:
  • Identity & Contact Information: Full name, email address, phone number, shipping and billing address, and other details you provide when creating an account, placing an order, or contacting customer support.
  • Payment Information: Payment method details (e.g., credit card type, billing address), though we do not store full credit card information—this data is processed securely by our third-party payment service providers.
  • Communication Preferences: Your choices regarding receiving promotional emails, new product notifications, or other marketing communications from us.

2. Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information through cookies, web beacons, and other tracking technologies, including:
  • Device & Technical Information: Device model, operating system, browser type, IP address, internet service provider, and other technical data related to your access to our website.
  • Usage Data: Pages viewed, browsing history, search queries, time spent on our website, order history, and interactions with our products and content. This data helps us understand user behavior and improve our website and offerings.

3. Information from Third Parties

We may receive personal information from trusted third-party service providers who assist us in delivering our services, such as:
  • Payment processors (to verify and process transactions);
  • Logistics and shipping partners (to fulfill orders and provide delivery updates);
  • Analytics services (to analyze website performance and user behavior);
  • Marketing platforms (to send targeted communications with your consent).

4. Sensitive Personal Information

We do not intentionally collect sensitive personal information (such as racial or ethnic origin, religious beliefs, health data, or biometric information) unless necessary to provide a specific service and with your explicit, separate consent. For users under the age of 16, we require verifiable consent from a parent or legal guardian before collecting any personal information, in compliance with applicable laws.

How We Use Your Information

We use your personal information only for legitimate purposes permitted by law or with your consent, including:
  1. Process Orders & Deliver Services: Fulfill your purchases, process payments, arrange shipping, send order confirmations and delivery updates, and handle returns or refunds.
  2. Provide Customer Support: Respond to your inquiries, resolve issues, and assist with questions related to our products, orders, or services.
  3. Enhance User Experience: Personalize your website experience, recommend products based on your preferences, and optimize our website design, content, and functionality.
  4. Marketing Communications: Send you promotional emails, new product announcements, and special offers, provided you have opted in to receive such communications. You may unsubscribe at any time by following the instructions in our emails.
  5. Ensure Security & Compliance: Detect and prevent fraud, unauthorized access, or other malicious activities; maintain the security of our website and services; and comply with applicable laws, regulations, tax obligations, and legal requests.
  6. Data Analysis & Business Improvement: Conduct anonymized and aggregated analysis of user behavior to improve our products, services, and marketing strategies. This data is stripped of personally identifiable information and cannot be linked back to you.

Information Sharing & Disclosure

We do not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent. We may share your information in the following limited circumstances:
  • Third-Party Service Providers: We share necessary information with trusted third parties who perform services on our behalf, such as payment processing, shipping, analytics, and customer support. These providers are contractually obligated to use your information only to fulfill the services we request and to maintain the confidentiality and security of your data.
  • Legal & Compliance Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our legal rights, property, or the safety of our users, employees, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity, provided the entity agrees to comply with this Privacy Policy.
  • Your Consent: We may share your information with third parties if you have explicitly consented to such sharing for a specific purpose.

Cross-Border Data Transfer

As a global brand, we may transfer your personal information to countries outside your country of residence, including the United States, to fulfill the purposes outlined in this policy. We ensure all cross-border data transfers comply with applicable laws, including:
  • Obtaining your explicit consent for transfers to countries without an adequacy decision from regulatory authorities;
  • Using Standard Contractual Clauses (SCCs) approved by the European Commission for transfers to the European Economic Area (EEA) and other regions;
  • Implementing industry-standard encryption and security measures to protect data during transfer;
  • Ensuring third-party service providers involved in cross-border transfers adhere to the same privacy and security standards.

Data Storage & Retention

We store your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period varies based on the type of information:
  • Account and order information is retained for the duration of your account activity and for a reasonable period thereafter to comply with tax, audit, and legal obligations (typically 7 years from the date of the last transaction).
  • Usage data and analytics information is retained in anonymized form for business improvement purposes, with personally identifiable information removed after 90 days.
  • Marketing preferences are retained until you unsubscribe or request deletion of your information.
Once the retention period expires, we securely delete or anonymize your personal information to prevent unauthorized access or use.

Your Privacy Rights

Depending on your country of residence, you may have the following rights regarding your personal information, in accordance with applicable laws such as GDPR and CCPA:
  • Right to Access: Request access to the personal information we hold about you, including details on how it was collected, used, and shared.
  • Right to Correction: Request correction of inaccurate or incomplete personal information.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information, subject to exceptions required by law (e.g., tax or legal retention obligations).
  • Right to Restrict Processing: Request that we restrict processing your personal information in certain circumstances.
  • Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.
  • Right to Opt-Out: Opt out of receiving marketing communications or, where applicable, the sale of your personal information (per CCPA).
  • Right to Withdraw Consent: Withdraw your consent to processing your personal information at any time, without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact us at press@touchlandmart.com with your request. We will respond within 45 days (or as required by law) and may ask for verification of your identity to protect your privacy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Encryption of data in transit (via SSL/TLS) and at rest;
  • Secure access controls and authentication protocols for our systems;
  • Regular security audits, vulnerability assessments, and employee training on data protection;
  • Limiting access to personal information to authorized personnel only, on a need-to-know basis;
  • Partnering with third-party service providers that maintain robust security certifications.
While we strive to protect your data, no security measure is 100% foolproof. We encourage you to take precautions to protect your account, such as using a strong password and not sharing your login credentials.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your website experience, analyze usage patterns, and personalize content. Cookies are small text files stored on your device that help us recognize your browser and preferences.
You can manage cookie preferences through your browser settings, including blocking or deleting cookies. However, disabling certain cookies may affect the functionality of our website, such as preventing you from logging into your account or processing orders.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will promptly delete such information. For users aged 13-16, we require verifiable parental consent before collecting or processing personal information, in compliance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our business practices. When we make changes, we will revise the effective date at the bottom of this page and post the updated policy on our website. We encourage you to review this policy periodically. Your continued use of our website or services after the updated policy is posted constitutes acceptance of the changes.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:
Email: press@touchlandmart.com
We will respond to your inquiry within 24-48 business hours and work to resolve any issues promptly.
Last Updated: [Effective Date]